need help?0191 366 2791 / 0191 373 7031

Delivery Policy

For standard delivery anywhere on the UK mainland we aim to deliver your order within 48 hours (excl. Highlands & Northern Ireland), via our trusted carrier APC. If you have provided us with the required details then on the day of delivery you will receive an email or text message with a window of delivery for your convenience. The carrier will require a signature at the time of delivery.  Please indicate where your order can be left if you are out. 

For standard delivery anywhere on the UK mainland we deliver free of charge for any order of £100 (including VAT) or more. For orders under £100 there is a charge of £10 including VAT. 

If you would like a delivery outside the UK mainland, please contact us for a personalised quotation, specifying the number of bottles, the country and the delivery zipcode.

We are able to arrange express delivery by request and the charge for this will vary depending on the required speed and the locality of delivery. Please call us on either 0191 373 7031 or 07742 607 084

Guarantee

We operate a 'no quibble' returns & replacement policy. It is rare that we have a breakage, due to our careful packaging and excellent courier, but accidents do happen. Should a bottle or bottles arrive to you damaged please contact us to inform us of the breakage and we will arrange for a refund for the damaged goods, or send replacements free of charge. 

If you find a bottle to be corked or otherwise spoiled, let us know and we will either refund or replace the bottle free of charge.