need help?0191 366 2791 / 0191 373 7031

Terms and conditions

General

Andes Trading Limited trading as Pampas Wines provides this website www.pampaswines.com subject to the terms and conditions set out below.  Please read these carefully before using this website.  By using the website you have agreed to these terms and conditions.

Age Restrictions

It is against the law to sell or supply intoxicating substances to persons under the age of 18 in the UK.  By placing an order you confirm that you are at least 18 years old.

Security

All credit card payments are processed through a secure server using 128-bit encryption.  This means that no details can be intercepted by any third party at any point during the transaction.

Delivery

For standard delivery anywhere on the UK mainland your order will be delivered by our carriers within five working days.  The carrier will usually require a signature at the time of delivery.  Please indicate where your order can be left if you are out. 

For standard delivery anywhere on the UK mainland, we deliver free of charge for any order of £100 (including VAT) or more. For orders under £100 there is a charge of £10 including VAT. 

If you would like a delivery outside the UK mainland, please contact us for a personalised quotation, specifying the number of bottles, the country and the delivery zipcode.

We are able to arrange express delivery by request and the charge for this will vary depending on the required speed and the locality of delivery.  Please call us on  0191 373 7031  for non-standard rates.

Your privacy

For specific information on our privacy policy please refer to the Privacy Policy page.

Guarantee

If, for any reason whatsoever, you are not wholly satisfied with the wine we deliver, then even if you have drunk the wine, just let us know and we will send you a prompt and courteous 100% refund.

If any bottle is broken or spoilt on delivery we’ll replace it for you free of charge or send you a full refund if you prefer.

How to contact us

A full set of contact details is included on the ‘Contact Us’ page including a simple form for you to use to email us.